Refund and Returns Policy

Last updated: 7 September, 2026

At ShreeJap, every crystal, rudraksha, and piece of jewellery we send you is chosen with care. We want you to feel completely confident buying from us, so here’s exactly how returns, exchanges, and refunds work.

This policy is framed in keeping with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

⚠️ Please Read Before You Buy — Key Points

Unboxing video is MANDATORY for every damage, wrong-item, or authenticity claim. No video = no claim, no exceptions.
Return/exchange shipping is your responsibility, unless the fault is ours (damaged, wrong, or not-as-described item).
Energised/siddh products are FINAL SALE — returnable only if damaged or defective on arrival. Change of mind, personal preference, or “it didn’t work as expected” is not a valid reason.

1. The Window to Raise a Request

You have 2 days from the date of delivery to raise a return, exchange, or refund request. Requests raised after this window cannot be accepted, so please inspect your order as soon as it arrives.

2. When We Accept a Return or Exchange

We accept returns and exchanges when:

The item arrived damaged in transit, or
You received the wrong item, different from what you ordered, or
The item is materially not as described on its product page, or
You have a genuine concern that a rudraksha or crystal is not authentic (see Section 3)

Our team reserves the right to review and cancel/reject any return request that appears unnecessary, invalid, or not genuine. Only genuine requests that meet the conditions in this policy will be approved. This is to keep the process fair for all our customers.

Your refund or replacement will be issued only after we receive the returned product and our team has inspected it and confirmed it matches the condition described in your request. If the returned item doesn’t match your claim (e.g., it’s used, altered, or not the item we sent), we reserve the right to decline the refund/replacement and send the product back to you.

3. Authenticity Guarantee

We deal only in genuine, natural rudraksha and certified crystals. We do not sell dyed, moulded, or artificially altered beads or stones. If you have a sincere doubt about authenticity, write to us within 2 days of delivery with your order number, unboxing video, and clear photographs. We will review it honestly, and where an item is found not genuine, you may choose a refund, replacement, or exchange — your choice.

Please note: natural surface marks, small variations in colour, size, weight, and mukhi lines (in rudraksha) or inclusions and banding (in crystals) are signs of authenticity, not defects.

4. What We’ll Need From You

A request raised within 2 days of delivery
The item unused, in its original condition, with box/pouch and certificate (where applicable) intact
All free gifts, coupons, vouchers, and any complimentary items included with your order must be returned along with the product. If a free gift or accompanying item is missing, damaged, or already used, we reserve the right to deduct its value from your refund or reject the return.
An unedited, continuous unboxing video is MANDATORY for every damage, wrong-item, or authenticity claim. The video must show the sealed parcel, the shipping label, and the item being lifted out, all in one uninterrupted take. Requests without a valid unboxing video will not be processed under any circumstances — this is non-negotiable and protects both you and us against disputes.

5. When a Return Does Not Apply

Change of mind after the item has been worn, used, or energised
Natural variation in colour, size, or pattern — real stones and beads are never identical
Slight colour variation from the product image — actual shades may differ marginally due to photography lighting, screen/display settings, or natural stone variation; this is not considered a defect
Minor packaging marks that don’t affect the item itself
Expectation of a specific astrological or spiritual outcome (see Section 11)

Third-party service providers are expected to handle information appropriately and only for the purposes for which it is provided.

6. Items Handled Case-by-Case

The following items are final sale and cannot be returned or exchanged for a change of mind, personal preference, or any reason other than a genuine defect — though your legal rights are never affected:

Customised or made-to-order malas, pendants, or kavach
Energised/siddh products — once a product has been through our energising/siddhi process, it cannot be returned or exchanged except if it arrives damaged or defective. We do not accept returns on energised items for change of mind, personal preference, or dissatisfaction with a spiritual/astrological outcome, since the energising process is specific to the item dispatched to you.
Jewellery that has been worn
Gift cards and sale/clearance items

If any of the above arrive damaged, or wrong, the standard return process in Section 2 still applies — including for energised products.

7. How to Start a Return

Keep everything — don’t discard the box, pouch, or inserts
Film your unboxing video and take clear photos of any issue
Contact us at contact@shreejap.in or WhatsApp [+91 9501543029] with your order number and proof
We respond within 24–48 hours with next steps — a prepaid return label (for our-fault issues) or return instructions

Please don’t ship anything back before we confirm — unconfirmed returns can’t be tracked or processed.

8. Refunds — How and When

Once your returned item reaches us and passes inspection, we’ll email you to confirm. All approved refunds go to your original payment method.

Note: For returns that are not due to our fault, the refund will be initiated after deducting applicable processing fees (payment gateway charges, return shipping already covered by us if any, and handling costs). Where the issue is our fault (damaged, wrong, or not-as-described item), you receive a full refund with no deductions.

Direct refund to your original bank account/payment method will only be made in the following circumstances, where the failure is clearly and significantly on our part:

Delivery is delayed by 2 months or more beyond the originally committed delivery date, or
The wrong product is delivered even after 3 replacement attempts for the same order

Outside of these two situations, all approved refunds are issued as wallet credit only.

Payment Method	Refund Timeline
Prepaid (Card/UPI/Netbanking)	5–7 working days
Cash on Delivery	7–10 working days (to a bank account you provide)
International orders	Up to 15–20 working days

Bank processing times may add a day or two on top of this.

9. Who Pays Return & Exchange Shipping

Our fault (damaged, wrong, or not-as-described item): we cover the return shipping — no cost to you.
All other approved returns and exchanges: shipping costs — both returning the item to us and sending the replacement — are borne entirely by you, the customer. This includes size exchanges and any exchange not caused by an error on our part.

We do not charge a separate “return handling fee” on top of this — the shipping cost is the only charge you’ll bear.

10. Cancelling an Order

Before dispatch: free cancellation, anytime. Contact us via WhatsApp or email and the full amount is refunded to your original payment method.
After dispatch: handled under the return process above once delivered.
Customised/energised items: once preparation has started, any cost already incurred is deducted from the refund.

We do not charge a separate “return handling fee” on top of this — the shipping cost is the only charge you’ll bear.

11. A Note on What We Sell

Rudraksha, crystals, and related jewellery are offered on the basis of traditional belief and devotional or wellness practice. They are not a substitute for professional medical, legal, financial, or psychological advice, and we make no guarantee of any specific outcome. This policy covers the quality, authenticity, and delivery of the item — not spiritual or astrological results.

12. Accuracy of Details You Provide

You are responsible for providing correct and complete bank account details, UPI ID, and/or address at the time of ordering or when requested for a refund. We are not responsible for any delay, failure, or loss of refund caused by incorrect, incomplete, or outdated bank details or address provided by you. If a refund fails or is sent to the wrong account due to details you provided, resolving it (including any additional charges) will be your responsibility, and we will assist only to the extent reasonably possible.

13. Need Help?

Our team is available Monday–Friday, 10 AM–5 PM IST.

Email: contact@shreejap.in

If you’re not satisfied with how your request was handled, you can escalate to our Grievance Officer at contact@shreejap.in. We acknowledge every complaint within 48 hours and resolve it within 30 days.

Nothing in this policy limits any right available to you as a consumer under the Consumer Protection Act, 2019. Where a term here is more generous than the law requires, the more generous term applies.

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Refund and Returns Policy

Refund and Returns Policy

⚠️ Please Read Before You Buy — Key Points

1. The Window to Raise a Request

2. When We Accept a Return or Exchange

3. Authenticity Guarantee

4. What We’ll Need From You

5. When a Return Does Not Apply

6. Items Handled Case-by-Case

7. How to Start a Return

8. Refunds — How and When

9. Who Pays Return & Exchange Shipping

10. Cancelling an Order

11. A Note on What We Sell

12. Accuracy of Details You Provide

13. Need Help?

Follow Us

Useful Links

Category

Our Policy

Follow Us:

Refund and Returns Policy

Refund and Returns Policy

⚠️ Please Read Before You Buy — Key Points

1. The Window to Raise a Request

2. When We Accept a Return or Exchange

3. Authenticity Guarantee

4. What We’ll Need From You

5. When a Return Does Not Apply

6. Items Handled Case-by-Case

7. How to Start a Return

8. Refunds — How and When

9. Who Pays Return & Exchange Shipping

10. Cancelling an Order

11. A Note on What We Sell

12. Accuracy of Details You Provide

13. Need Help?

Follow Us

Have a Question About a Product?

Useful Links

Category

Our Policy