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Shipping Policy

Shipping Policy

Last Updated: 26 August, 2026

This Shipping Policy applies to purchases made from ShreeJap through shreejap.in. It explains how we process, dispatch, and deliver products purchased through our website. By placing an order with ShreeJap, you acknowledge and agree to the terms outlined in this Shipping Policy.

Shipping Availability

ShreeJap currently offers delivery across India through reliable shipping and logistics partners. Orders are delivered to the shipping address provided by the customer during checkout. Please ensure that your name, phone number, address, city, state, and PIN code are accurate before completing your order.

Order Processing

Orders are generally processed after successful order confirmation and payment verification. Processing time may vary depending on product availability, order volume, weekends, public holidays, or other operational circumstances. Once your order has been processed and handed over to the shipping partner, dispatch and tracking information may be shared with you.

Delivery Time

Most orders are generally delivered within 3–7 business days after dispatch. Delivery timelines may vary depending on the destination, PIN code, distance, courier availability, remote location, product availability, and other logistical factors. Delivery may also be affected by public holidays, festivals, high order volumes, weather conditions, courier delays, and other operational circumstances. While we make reasonable efforts to deliver orders within the estimated timeframe, delivery dates are not guaranteed and may vary due to circumstances beyond our reasonable control.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order. Shipping charges may vary depending on factors such as order value, delivery location, shipping method, promotional offers, or other applicable conditions. If free shipping is offered, the applicable terms and eligibility requirements will be displayed on the website or during checkout.

Prepaid, COD Orders & Charges

ShreeJap may offer prepaid and Cash on Delivery (COD) payment options, subject to availability. COD availability may depend on factors such as PIN code, order value, product eligibility, customer verification, previous order history, courier availability, and security or risk assessment. A COD handling or convenience fee may apply to eligible orders. Where applicable, the fee will be displayed or communicated before the order is completed or confirmed. COD eligibility and applicable charges may change from time to time.

COD Verification

To help prevent fake or fraudulent orders, ShreeJap may verify COD orders through phone, SMS, WhatsApp, OTP, email, or other reasonable methods. Orders that cannot be successfully verified may be placed on hold or cancelled.

Courier Partners

ShreeJap works with third-party courier and logistics providers to deliver orders. Courier selection may depend on factors such as PIN-code serviceability, delivery location, shipment weight and size, courier availability, and operational requirements. A specific courier partner cannot be guaranteed unless expressly confirmed by us.

Order Tracking

Once your order has been dispatched, tracking details may be shared through email, WhatsApp, your customer account, the Website tracking page, or other available communication channels. You can use the tracking information to monitor the progress of your shipment through the relevant shipping partner. Tracking updates may take some time to appear after the shipment has been handed over to the courier.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

ShreeJap is not responsible for delivery delays, failed delivery, or additional charges resulting from:

  • Incorrect or incomplete addresses
  • Incorrect PIN codes
  • Incorrect or unreachable phone numbers
  • Changes to the delivery address after dispatch
  • Recipient unavailability
  • Refusal to accept the shipment

If an order is returned to ShreeJap because of an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for re-delivery.

Address Changes & Delivery Attempts

Address changes should be requested as soon as possible. Once an order has been dispatched, changing the delivery address may not be possible. Where supported by the courier, we may attempt to update the address, but successful modification cannot be guaranteed.

Customers should remain available at the provided address and phone number during delivery. Delivery may fail due to customer unavailability, unanswered calls, incorrect address or phone number, COD refusal, inability to collect payment, or other delivery-related issues. Failed shipments may be returned to ShreeJap as Return to Origin (RTO), and additional shipping charges may apply for re-delivery where applicable.

Delayed Deliveries

Although we work with reliable shipping partners, delivery delays may occasionally occur due to circumstances beyond our reasonable control. These may include:

  • Severe weather conditions
  • Natural events
  • Public holidays
  • Transportation disruptions
  • Courier service delays
  • Technical or operational issues
  • Regional restrictions

Such delays do not automatically qualify an order for cancellation or refund. If your order appears significantly delayed, please contact our customer support team with your order details. ShreeJap may contact the courier partner to investigate the delay and provide an appropriate resolution in accordance with our applicable policies.

Promotional Shipping Offers

From time to time, ShreeJap may offer promotional shipping benefits such as free shipping or reduced shipping charges. Such offers may have specific conditions regarding:

  • Minimum order value
  • Eligible products
  • Delivery locations
  • Promotional periods
  • Customer eligibility
  • Other applicable restrictions

Promotional shipping terms may be changed or discontinued prospectively.

Damaged Packages

Please check the condition of the package when it is delivered. If the package appears visibly damaged, opened, or tampered with, we recommend documenting the condition with photographs or video and contacting ShreeJap as soon as possible. For products received damaged or defective, please refer to our Return/Refund/Exchange Policy for the applicable procedure and eligibility requirements.

Order Delivered but Not Received

If your tracking status shows “Delivered” but you have not received the parcel, please contact ShreeJap as soon as possible. Before contacting us, please check with family members, neighbours, security staff, reception, or anyone who may have accepted the delivery on your behalf. ShreeJap may contact the courier partner to investigate the delivery status and may request additional information to help resolve the issue.

Incorrect or Missing Products

If you receive an incorrect product or any item appears to be missing from your order, please contact ShreeJap promptly with your order number and relevant details. We may request photographs, videos, packaging information, or other evidence to verify the issue before providing an appropriate resolution.

Failed Delivery & Returned Shipments

If a courier partner is unable to deliver an order due to recipient unavailability, an incorrect address, shipment refusal, or unsuccessful delivery attempts, the shipment may be returned to ShreeJap as Return to Origin (RTO). Customers may be contacted regarding re-delivery where applicable. Additional shipping or re-delivery charges may apply depending on the circumstances.

Out-of-Stock After Ordering

In some cases, a product may become unavailable after an order is placed due to inventory errors, quality checks, unexpected demand, or other stock-related issues. If this occurs, ShreeJap may offer a restocking option, an alternative product, order cancellation, or an applicable refund, depending on the circumstances.

Multiple Items in One Order

If an order contains multiple products, ShreeJap may dispatch the items together or separately depending on product availability, warehouse processing, packaging requirements, or logistics. If items are shipped separately, you may receive different tracking details for each shipment.

International Shipping

Unless specifically stated on the website, ShreeJap currently focuses on delivering orders across India. If international shipping becomes available, applicable shipping charges, customs duties, taxes, documentation requirements, and delivery conditions will be communicated separately.

Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact us.

Email: contact@shreejap.in  

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S.C.O 89, Swastik Vihar, MDC, Sector - 5, Panchkula - 134109, Haryana, India

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Email: contact@shreejap.in

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